Privacy Policy

Version 2026-08-19

Line Clerk provides an AI phone receptionist to shops. We collect account details (name, email, ABN, service address), call audio, transcripts, booking records, and SMS logs needed to run the line.

Call recordings are copied onto our storage at hang-up. We do not rely on the voice platform’s short-lived links. Unless a shop’s schedule says otherwise, we keep recordings and transcripts for up to 24 months from the call, then delete or de-identify them.

Call data may be processed in Australia and in the United States (voice, speech-to-text, language model, text-to-speech). Address checks may use the United States or Germany. The shop is the principal for its callers and must keep its own privacy policy current.

Access or correction requests: email the shop first, or us if the request is about the platform account. This page is product copy for clickwrap; a solicitor should review it before the first paid customer.