Terms of Service and Managed Phone Line Agreement

Version 2026-08-19 · NSW law

Checking the box at signup is acceptance of this agreement. No separate contract exchange is required. A solicitor should still review this text before the first paid customer.

The service

We provide an automated inbound receptionist: qualify the job, book a visit, send a factual confirmation SMS, and transfer to the shop’s on-call number. The number is licensed, not sold. It stays on our Telnyx account. You are the end user for IPND. We file your legal name, ABN, and service address with Telnyx (unlisted) before the line can go live.

AI and recording

Every live greeting must disclose that the caller has reached an automated assistant and that the call may be recorded. You cannot disable that substance. If a caller objects, we try to transfer them to you.

Fees

Core plan: $299 AUD ex GST per month, 250 voice minutes, $0.65 per extra minute. GST extra. Unused minutes do not roll over.

Limits

Speech systems mis-hear. You remain responsible for checking bookings before attending. This is not a 000 service and not a substitute for licensed tradespeople.